Shady neighbors? Beef with the mailman? If your package from us is lost or broken, we'll replace it for you no questions asked. *We highly recommend 'Package Protection' when ordering multiple glass items* While we thoroughly wrap and package each glass product, there will be times when packages are mishandled and/or damaged by mail couriers. 'Package Protection' covers orders up to $150. Shipping costs for the replacement order will be billed to you at time of use, and will be equal to the exact shipping cost determined by the selected shipping courier.